Shipping & returns

HALO orders dispatch Monday through Friday via USPS or UPS and are tracked end-to-end. Standard U.S. and international shipping options are shown at checkout. Orders are sent to physical addresses; we do not ship to P.O. boxes.

Unused pairs in original packaging are eligible for a full refund within 14 days of delivery. To start a return, email hello@haloeclipse.com with your order number and the items you'd like to return. We'll reply with an RMA number and shipping instructions.

Buyer covers return shipping unless the item arrived damaged or defective. Items must be unused and in original packaging. Original shipping fees are non-refundable.

Damaged on arrival? Email us within 7 days of delivery with a photo of the damage and we'll send a prepaid label.

Once your return reaches our facility, processing takes up to 5 business days. Refunds issue to the original payment method and may take up to 7 days to appear.

Read the full policy: Refund policy.