FAQ

 

WHAT IS A TOTAL SOLAR ECLIPSE?

A total solar eclipse occurs when the moon serendipitously passes between Earth and the sun, blocking all of the sunlight and casting a shadow onto the Earth. A total solar eclipse is a relatively rare occurrence because the Moon doesn’t orbit in the same plane as the Earth and Sun. But when the three bodies line up just right, the Moon covers up the disc of the Sun, and those in the direct path of the Moon’s shadow will see the Sun go dark.

WHEN IS THE 2024 SOLAR ECLIPSE AND WHERE CAN I WATCH IT?

Info Coming Soon.

ARE HALO SPECTACLES SAFE ENOUGH TO WATCH THE SOLAR ECLIPSE?

The only way to safely view a solar eclipse is with proven eclipse safe solar glasses. HALO eclipse spectacles are independently tested and CE certified to meet the ISO 12312-2:2015 standard for the safest direct solar viewing. These eclipse viewing glasses are manufactured exclusively with scratch resistant black polymer material and have an optical density of 5 or greater. Our spectacles filter out 100% of harmful ultra-violet, 100% of harmful infrared, and 99.999% of intense visible light. Read more about eclipse viewing safety here.

WILL MY HALO ORDER ARRIVE IN TIME FOR THE OCTOBER 14, 2023 and APRIL 8, 2024?

All HALO spectacles will begin shipping in Summer 2023. Upon ordering it takes about 3-5 business days to process your order. Make sure you choose the correct shipping method when checking out.Read more about our shipping policy

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

We are a boutique operation, and it takes approximately 3-4 days to process once the order comes in. Orders are processed and shipped Monday - Friday, excluding weekends and holidays.

WHEN WILL MY ORDER ARRIVE?

This depends on the delivery country you're shipping to. Orders within the United States should take 7-14 days and orders outside the United States should take from 2-3 weeks for delivery. All orders are guaranteed to be delivered before the next coming solar eclipse if ordered within 3 weeks of the eclipse date.

HOW CAN I RETURN MY ORDER?

If your items fall under the allotted, please check out our return policy

CAN I EXCHANGE?

Unfortunately, we do not offer direct exchanges. If you wish to exchange your purchase for something else, you will need to return the item following our return policy and then make a new purchase for the item you want. Please note that our return policy allows for returns of unused items in their original condition and packaging within 14 days of delivery.

HOW AND WHEN WILL I RECEIVE MY REFUND?

Once your product has been returned and approved, we will refund the cost of your order to the credit card or the original method of payment that was used to make the purchase. You will receive the full amount within approximately 5-10 business days, depending on your card’s policies.

DO YOU SHIP TO MY COUNTRY?

Currently, we ship to all countries in North America and to Chile and Argentina in South America. While we don’t currently ship orders outside of these regions, we plan to expand our international delivery and global retail partnerships very soon..

HOW CAN I EDIT/CANCEL MY ORDER?

You are unable to change or edit orders once the order is successfully placed. Should you want to cancel your order please email: hello@haloeclipse.comas soon as possible and our team will do everything we can to cancel your order before it ships. Please note that depending on timing, our team may not be able to cancel.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

 Link to Privacy Policy

MORE QUESTIONS?

If you have any questions or concerns, please email: hello@haloeclipse.com